Your business are making you rich. Customers are crazy for your products you are right. What can you do so? Here is my opinion
After over 10 years where Quora user that asked the question was fortunate to have 5 great managers that run the company focus on the vision, the planning, and the strategy. He continue to stay on the business every day also if, in his opinion, is not needed. His latest idea is to work on growing my managers into better managers. To develop them. Still this is not a full time job. What should I be working on?
It seems the best situation for every company: business grows, sales increase year on year and it seems that the car works alone.
What is missing? In the recent past we have many testimonials of this behaviour: big companies (mainly providers) that
- were king of the market share
- profit was the constant of their bottom lines
After a while, they faced problems, they were no more the king of the market but new players were growing. Why it could happen? Business evolution as well as technology is deep, fast and unpredictable.
The only root that is always stable is the customer, the king of every company:
- its needs are company pain
- its feedbacks are the root for money.
So when numbers let to think that it’s time to have a break, to stop working hard, it could be very useful (if not a must) to think that the behaviour more profitable is to put itself in the customer shoes, investigating on the value perceived, on the process improvements that are needed to answer faster to its questions, pains, to discover what customer considers as alternative to the product/service sold and why it chooses a company or another.
Tracking the answers to these questions and improving product and processes to be compliant to them i think that could help every company to avoid sudden and risky business negative evolutions.